conditions

Right of withdrawal

Sleeworld.nl, for all the products you buy in our webshop.

Consideration period and returns

1. When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 14 days. This cooling-off period begins on the day after the consumer receives the product, or a representative designated by the consumer in advance and made known to the entrepreneur.
2. During the cooling-off period, the consumer must carefully handle the product and its packaging. He/she must only unpack or use the product to the extent necessary to be able to assess whether he/she wishes to keep the product. Baby carriages and car seats are safety products and must therefore never be used or tested before being returned; they must therefore never be taken out of the packaging and subsequently returned. We do not accept returns that have been taken out of the packaging. If he/she exercises his/her right of withdrawal, he/she must return the product with all the accessories provided and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. When the consumer wishes to exercise their right of withdrawal, they are required to notify the entrepreneur within 14 days of receiving the product. The notification must be made using the model form. After the consumer has notified their intention to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned in time, for example by providing proof of shipment.
4. If the customer has not made known, after the deadlines mentioned in paragraphs 2 and 3, that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

Costs in case of cancellation

1. If the consumer exercises his right of withdrawal, he is solely responsible for the costs of returning the product.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the cancellation. However, the condition is that the product has already been received back by the online store or proof of a complete return can be provided. Refunds will be made using the same payment method used by the consumer unless the consumer explicitly consents to a different payment method.
3. In the event of damage to the product caused by careless handling by the consumer themselves, the consumer is liable for any loss in value of the product.
4. The consumer cannot be held liable for a decrease in the value of the product if the entrepreneur has not provided all the legally required information about the right of withdrawal; this must be done before the purchase agreement is concluded.