privacy
Privacy statement
You buy a stroller from us, not a subscription to advertising. That’s why we only ask for the data we need to deliver your order properly, and we handle it with care. On this page you’ll find exactly what those data are, why we use them, how long we keep them, and what you have to say about it.
Contents
1. Who we are
Sleeworld.nl is the online store of Child World Trading, the agency responsible for the sale of Sleeworld in the Netherlands. We are responsible for the processing of your personal data as described in this statement.
| Company | Child World Trading |
| Address | Tolbaas 7, 8401 GD Gorredijk |
| [email protected] | |
| Phone | 06-19094002 |
| VAT number | NL854893878B01 |
We do not have a data protection officer. For all questions about your data, you can contact the email address above.
2. What data we process
If you place an order
- Your name, delivery address and, if applicable, a different billing address
- Your email address and phone number
- What you ordered, for what amount and when
- Your payment details, insofar as we need them to associate the payment with your order
- If you are buying as a company: your company name, KvK number and VAT number
Your full account number or credit card details do not reach us. You enter these details in our payment service Mollie, which handles the payment for us.
If you create an account
- Your name and email address
- Your password is stored encrypted so that we cannot read it either
- Your order history and saved addresses
If you contact us
- Your name, email address and the content of your message
- By phone or WhatsApp contact: your phone number and what we have discussed
If you leave a review
- The name you fill in yourself, your rating and your explanation
- Whether the review is part of an order you placed with us
Your review and the name you enter are visible to other visitors. So please do not enter any information you would prefer not to be made public.
If you visit the website
- Your IP address, your browser and device, the page you visit and the time
- This data ends up in the log of our server and is used for security and troubleshooting purposes.
3. Why we use that data
| Complete your order | To process your order, to ship it, to handle the payment and to keep you informed. This is necessary to execute the purchase agreement with you. |
| Answering questions | To respond to your message, phone call or warranty claim. We do this based on our legitimate interest in helping customers. |
| Administration | To prepare and keep invoices. We are legally obliged to do so. |
| Reviews show | To show other visitors what customers think of a product. We only do this with the review you post yourself. |
| Security | To detect and resolve abuse, fraud and malfunctions. We do this based on our legitimate interest in keeping the store safe. |
We do not use your data to make automated decisions about you and we do not create any profiles of you.
4. How long we keep your data
| Orders and invoices | 7 years, because the Tax Authority requires that from us |
| Your account | As long as you have the account. You can always ask us to remove it. |
| Contact messages | Up to two years after the last contact |
| Reviews | As long as the product is on the site, or until you ask us to remove the review |
| Server logs | A few weeks later, they are automatically deleted. |
5. With whom we share your data
We do not sell your data or share it for advertising purposes. We do, however, engage a number of parties to help us run the store. We have made arrangements with each of them regarding the handling of your data.
- Paid service. Mollie B.V. processes your payment and receives your name, the amount and your payment details in return.
- Delivery services. The carrier who delivers your package will receive your name, address and often your phone number or email address to announce the delivery.
- Email. Our confirmation and service emails are sent through an email service, which processes your email address and the contents of the message for this purpose.
- Hosting and maintenance. Our website and online store run on a server that is managed by our website builder. They can access the data on the site during maintenance.
- Maps. The contact page has a map from Google Maps. As soon as that map loads, Google will see your IP address.
We store your data within the European Union. If one of the above parties processes data outside the EU, this is done based on the model contracts that the European Commission has established for this purpose.
If we are legally required to provide data, for example to the Tax Authority or to the police and justice authorities, we do so.
6. Cookies
A cookie is a small file that is stored on your device when you visit our site. We only use cookies that are necessary to make the store work.
- Shopping cart. Remember what you have put in your shopping cart so that it will still be there when you click on continue.
- Log in. Remember that you are logged in so that you do not have to enter your password again on every page.
- Security. Helps protect forms from abuse.
These cookies do not require consent because the store cannot operate without them. We do not use cookies to track you, no advertising cookies, and no third-party statistics cookies.
You can always delete or block cookies via the settings of your browser. Please note that ordering will no longer work.
7. How we secure your data
We take the security of your data seriously. Our website works entirely over a secure connection, recognizable by the lock in your browser. We store passwords encrypted. Access to order and customer data is restricted to those who need to be able to access it for their work, and regular backups are made of the website and database.
Do you have the impression that your data is not being properly protected, or do you see any indications of abuse? Let us know via [email protected].
8. Your rights
You have a number of rights regarding the data we hold about you.
- Access. You may request to know what data we have about you.
- Correction. If your data is incorrect, we will adjust it.
- Eviction. You can request that your data be deleted. Data that we are legally required to keep, such as invoices, can only be deleted after that period.
- Restriction. You can ask to temporarily stop the use of your data, for example if you disagree with its accuracy.
- Objection. You can object to the use of your data on the basis of our legitimate interest.
- Transfer. You can request your data in a common file format to take it with you to another party.
Send your request to [email protected]. We will respond within one month. To prevent us from giving data to the wrong person, we may ask you to show your identity.
9. Filing a complaint
If you are not satisfied with the way we handle your data, please let us know first. If we cannot reach an agreement, you have the right to file a complaint with the Dutch Data Protection Authority, the Dutch supervisory authority for privacy.
That can be done via autoriteitpersoonsgegevens.nl.
10. Changes
If there is any change to our store or the way we handle data, we will update this statement. The version that appears on this page is always the current version. At the top of this page, you can see when the statement was last updated.
Questions about your data?
Mail to [email protected] or contact us via the contact page. See also the Sales terms and the Warranty conditions.